Opening Remarks – 4th Shared Services Centres Forum (Nairobi, Kenya)

Date                : 20th July 2016. Wednesday.

Location         : Serena Hotel, Nairobi

Topic              : 4th Shared Services Centres Forum: Sharing Experiences

 

A very good morning distinguished guests, ladies and gentlemen

It is a pleasure to present the opening remarks for the 4th Shared Service Centres Forum. We are particularly pleased to be partnering with Deloitte and Standard Chartered Bank Kenya for this crucially important business area.

Over the last decade, we have seen an increasing number of companies using shared services, outsourcing and global business services to improve efficiency, lower costs while maintaining a high level of rigour and quality. Shared services and BPOs have been one of the most instrumental pillars of financial transformation and we know that almost three quarters of a million finance personnel are employed in this sector globally.

Many organisations are looking at GBS, shared services and outsourcing as a way to help transform their finance function from a traditional cost-focused and back-office function looking mainly at historical data into a value driven, value-adding forward-looking part of the business.

Shared service organisations are ideally place to lead this change due to their global reach, visibility of data and information across the entire business (in contrast to a finance function within a single business unit), and they are also geared towards continuous  improvement and standardisation

Kenya in particular has been one of the early adopters in Africa in the space of shared services, BPOs or global business services. Given Kenya’s position as a major communications and business hub, we can only expect the sector to grow exponentially in the coming years as more business, particularly in East Africa seek to enhance efficiencies and adopt best practices in financial transformation.

A critical component of this transformation is the building of human capacity with the right set of skills and capabilities. It is to this end that ACCA has worked closely with our partners globally to develop the right set of solutions to support the process.

In the last two years, ACCA identified needs based on 12 months of consultation with over 150 multi-national companies including captive shared service centres and business process outsourcers, governments and industry bodies, in 13 countries.

Following this extensive consultation, ACC developed a suite of Global Business Services qualifications, starting a Certificate level, progressing on to Diploma and Advanced Diploma level. This also dovetails nicely with companies’ training and development frameworks and ensure there is a consistent programme of training which in turn supports staff moral and staff retention, which is traditionally a huge risk and issue for most shared services and BPO firms.

ACCA’s delivery of this training is also available completely online. To this end, I am also pleased to introduce to you ACCA-X, which is ACCA’s landmark and award-winning digital learning program which provides training up to the Diploma level. We partnered with edX (formed by Harvard and MIT) who provide the technology solutions and Epigeum, part of the Oxford University Press, to develop a high quality learning content which provides training opportunities for all finance staff. The introductory courses are also available for free for anyone, anywhere in the world.

ACCA has always strongly believed in the future of the SSO industry and continues to make significant investment in the sector. This includes development of cutting edge thought leadership and insights, development of qualifications, working with partners, such as the event today with Deloitte and Standard Chartered Kenya and working with various industry bodies to further support the growth of the sector.

We are pleased to continue this support here in Kenya today.

I look forward to an excellent forum today and hearing best practices from some of Kenya’s leading organisations and I wish you all a fruitful discussion and forum.

Thank you.

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